2015 Customer Service eBook Technical Support 
Kayako
OCTOBER 29, 2015
In this post, I’ll walk you through the recent history of customer service, showing you why some companies have chosen to outsource their support teams, (not to be confused with offshoring which is when the work is done overseas but still remains part of the business), and others prefer to keep them in house. Here’s why.
LiveChat
MAY 31, 2016
Building the perfect customer service team is a challenge. While interviewing potential hires, there is a lot to cover, ranging from technical knowledge to soft skills. While there are many industry-related skills every agent has to acquire, there are some ground rules applicable to every company in the customer service world.
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