HGS
MAY 27, 2015
Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. This continual channel shift has also influenced the nature and complexity of services being delivered. Wed, 05/27/2015 - 14:41. Customer Service.
Infinity
DECEMBER 12, 2018
It cannot be overlooked and has a huge impact on satisfaction results, targets, and even complaint resolutions. Not only this, but poor customer satisfaction and experience can have a deep impact on whether or not a customer chooses to buy from you.
Nicereply
SEPTEMBER 6, 2022
A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.
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