NobelBiz

FEBRUARY 21, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data. The first is directed squarely at our article’s mock users.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. In this article, we will explore the most effective ways to safeguard your contact center’s valuable data. The first is directed squarely at our article’s mock users.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Taylor Reach Group

JULY 6, 2018

of Contact Centers that are not considering the transformation from an on-premise solution. Cloud Uptake Is Set to Rise Rapidly in the Near Future. of those surveyed operate in a cloud Contact Center, this only tells half of the story. Interactive Voice Response (IVR): The IVR amounts to 27% of the total call experience.

Contact Center 58

Contact Center Technology Interactive Voice Response Journey mapping 58

Fonolo

NOVEMBER 17, 2020

The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. 2) The Cloud Will Reign Supreme. The Cloud Contact Center is predicted to become the number one platform of choice for many businesses in 2016. Call Center Trends 2015. Video Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Talkdesk

MARCH 24, 2021

Root Insurance , the nation’s first licensed insurance carrier powered entirely by mobile, was founded in 2015. Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

EPIC Connections

MARCH 27, 2018

Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010. Since then, our cloud technology engagements have grown significantly.

Consulting 37

Consulting Consulting Contact Center Cloud contact 37