2015 Big data Journey mapping Marketing 
Avaya
DECEMBER 6, 2016
Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. At the same time, the world’s first smartphone had only been on the market for one year.
Customer Interactions
JULY 7, 2015
Marketing tools and platforms will play a greater role than ever in 2015. Others are techniques like customer journey maps and SEO. Still others are software, like big data analysis technologies. Still others are software, like big data analysis technologies.
CX Journey
DECEMBER 30, 2014
The 14 posts listed here seemed to resonate with readers this year; I''m sharing them again because I think they provide some great refreshers to carry you into 2015 and the next leg in your CX Journey. 18 Reasons to Map Customer Journeys Have you started journey mapping yet? Lots of it.
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