Fonolo
NOVEMBER 17, 2020
Storyline: Gamification. The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Call Center Trends 2015. Why Gamification Matters.
Natalie Petouhof
FEBRUARY 28, 2016
What Does Gamification Have To Do With Performance? Also embedded in this latest release is the ability to leverage Verint Gamification ™ , a solution that applies game mechanics and behavioral science “game thinking” in a business setting. The latest version of Verint Performance Management became generally available in November 2015.
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