2015 Big data Customer Care Gamification 
Fonolo
NOVEMBER 17, 2020
Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. According to this Customer Experience Executive Report , customers place a premium on great experiences, and 63% of them would pay more for a better experience.
Natalie Petouhof
FEBRUARY 28, 2016
What Does Gamification Have To Do With Performance? Also embedded in this latest release is the ability to leverage Verint Gamification ™ , a solution that applies game mechanics and behavioral science “game thinking” in a business setting. The latest version of Verint Performance Management became generally available in November 2015.
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