2015 Best practices Call Logging Surveys 
Tenfold - Contact Center Blog
JULY 9, 2018
To calculate for the Service Level, divide the total number of calls answered within the threshold by the total number of calls and the total number of abandoned calls. A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI.
JustCall
APRIL 12, 2023
Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Allows you to measure up your sales team against the top performers; also analyzes your sales team based on their calls and conversations. Top Features of Revenue.io Both Gong and Revenue.io
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