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8 Best Gong Alternatives in 2023 to Improve Sales and Leads

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Allows you to measure up your sales team against the top performers; also analyzes your sales team based on their calls and conversations. Top Features of Revenue.io Both Gong and Revenue.io

Sales 52
Sales Coaching CRM Contact center software 52
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Top Metrics that Measure Inbound Call Center Performance

Tenfold - Contact Center Blog

JULY 9, 2018

The AHT is calculated by adding the agent’s total talk time plus the total hold time plus the total after-call work time. This is then divided by the total number of calls. According to a 2015 survey conducted by Aspect , 32% of respondents pointed to phones as the most frustrating customer service channel.

Metrics 78
Metrics Call Center Schedule adherence Abandon Call 78
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