Customer Interactions

JULY 7, 2015

Marketing tools and platforms will play a greater role than ever in 2015. Some of these tools are abstract benchmarks, like Customer Lifetime Value, which more than 75 percent of North American senior executives say is a highly or extremely valuable indicator. Still others are software, like big data analysis technologies.

Journey mapping 28

Journey mapping Benchmark Big data Marketing 28

Fonolo

NOVEMBER 17, 2020

The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2015. Social Media ? a Not-So-Secret Weapon. Video Support.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. Fueled by big data, AI is reshaping how brands scale their businesses, improve product offerings, and connect with customers.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

AWS Machine Learning

DECEMBER 4, 2023

Established in 2015, Getir has positioned itself as the trailblazer in the sphere of ultrafast grocery delivery. A model that generates a comprehensive category tree allows our commercial teams to benchmark our existing product portfolio against that of our competitors, offering a strategic advantage.

Engineering 101

Engineering Analytics Benchmark Big data 101