This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2015 Remove Agent burnout Remove Sales Related Topics
Complaint resolution Call flow Self service Analytics Metrics Employee engagement Scripts Feedback Coaching Customer centricity More Related Topics >
article thumbnail

Top 9 Customer Service Blogs to read in 2022

Nicereply

SEPTEMBER 6, 2022

This specific article was originally written in 2015, but it received a major update in 2022 and offers excellent tips for support leaders. CX teams are often taken for granted and not given the attention of teams like Product or Sales. 5 Tips for CX Leaders to Combat Customer Service Agent Burnout (Kustomer).

Customer Service 97
Customer Service Complaint resolution Agent burnout Customer Support 97
article thumbnail

Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

It’s constant practice and instant feedback as you work on your social skills.” – Lior Torenberg, Head of the Conversation Excellence Lab Let’s also bust the myths around introverts and sales. Does productivity increase when agents receive higher sales commissions or other performance bonuses? Does attrition decrease?

Contact Center 52
Contact Center Coaching Surveys Scripts 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024