Fonolo

NOVEMBER 17, 2020

Nobody escaped the long lines and endless waiting times. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. The bot can even provide personalized service to the bank’s clients. After all, they’re known for reducing shopping cart abandonment rates by up to 20%.

Chatbots 58

Chatbots Customer Service Banking Healthcare 58

Talkdesk

AUGUST 23, 2016

With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration. Use Call Center Software Features to Reduce Wait Times. When a call center experiences a high volume of calls, the wait times can be painful for customers.

Abandon rate 40

Abandon rate call center software Wait times Airlines 40

Talkdesk

AUGUST 25, 2016

State of Customer Service Report : 55% of consumers expect better customer service now than in 2015. These stats show the increasing expectation of real-time, personalized customer service. She could look at the data and conclude the customer was satisfied because of call length, issue resolution, or minimum wait time.

Metrics 41

Metrics call center software Abandon rate Call Center 41