Why Call-Back Algorithms and Estimated Wait Times Fail
Fonolo
JULY 20, 2023
Fonolo Saves Credit Union from Cisco Call-Back Chaos Superior call-back technology does the job right: smooths out call spikes, keeps customers off hold, and offers reliable, real-time metrics. Real-Time Metrics and Strong Customer Support Matter The Credit Union of Colorado knows what happens when a call-back solution fails.
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