Fonolo
JULY 20, 2023
The credit union first implemented Fonolo’s call-back solution in 2015 and reduced their call center abandonment rates by more than 40%. The organization was experiencing dramatic call-spikes while converting to a digital banking platform in 2019.
Fonolo
MAY 5, 2020
They’re typically pretty pleased to be able to offer call-backs to their customers, and we’re delighted when they see drastic reductions in abandon rate and improvements in customer satisfaction. Handpicked related content: How to Eliminate Hold Time in Your Call Center. What was their problem? Fonolo Flattens Call Spikes.
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Fonolo
NOVEMBER 21, 2017
If you’re following the CPaaS world, you may recall that Shoretel bought Corvisa at the end of 2015. SPS had 2015 sales of $300 million and its estimated that this will push ConvergeOne’s revenue above the $1B mark. What’s Inside: Lower Abandon Rate. ConvergeOne Acquires SPS. Cisco Acquires Broadsoft. Reduce Telco Cost.
Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. But the number of companies that scored ‘good’ or ‘excellent’ increased from 18% in 2016 to 38% in 2017 – the highest rating ever. Call Center Trends 2015. Question about Chat-Based Customer Service.
TechSee
JUNE 16, 2022
His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.
Fonolo
AUGUST 28, 2018
Key findings: Between 2015 and 2017, the number of consumers using WhatsApp two to three times a week or more has leapt from 47% to 67% and other chat platforms increased from 38% to 66%. 84% of consumers have contacted a call centre in the past six months, down only marginally from 86% in 2015. What’s Inside: Lower Abandon Rate.
GetFeedback
DECEMBER 27, 2018
While this minimalistic approach may seem to undermine your mission for info, the exercise will help you avoid high abandon rates and ultimately get more from your surveys. Mobile-only internet users surpassed desktop-only in 2015 —a major landmark in the mobile space. Then, one by one, eliminate any non-essential questions.
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