Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Storyline: Gamification. Self Service as a Consumer Preference. Consumers feel isolated as it is.
Fonolo
JANUARY 15, 2019
According to a 2014 Gartner study, “ customer experience itself is proving to be the only truly durable competitive advantage ”. As CX expert Jeanne Bliss has suggested , “doing” human interactions well in an increasingly self-service world [is what] will set you[r contact center] apart” in the digital age. Class dismissed.
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Insite Managed Solutions
MAY 23, 2013
Gamification: Gamification promises to make the workplace more fun by applying game design elements to business processes such as customer support, and it’s quickly gaining traction. Gartner predicts that over 70% of Global 2000 companies will have incorporated some form of gamification by 2014. Nicola Behr. Nicola Behr.
Comm100
NOVEMBER 23, 2020
It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. Their live chat was acquired for Zopim in 2014, and development has been limited ever since.
Callminer
NOVEMBER 18, 2020
If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. When I see results from customer service satisfaction surveys that are unfavorable, I know the culprit is probably due to long wait times…”. Say, ‘I don’t know.’
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