BlueOcean
DECEMBER 17, 2018
Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. Giving your teams a creative mission to embrace may help combat a low morale. A few years, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. Bring it.”
BlueOcean
DECEMBER 16, 2019
A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. Giving your teams a creative mission to embrace may help combat a low morale. Several years ago, during the relentless Polar Vortex, we made t-shirts for our team saying “Winter Suffer Fest 2014. Bring it.”
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Aspect
JULY 15, 2019
O moral e a produtividade dos supervisores, analistas de qualidade, planejadores da força de trabalho e administradores de todos os tipos têm um impacto direto sobre o moral dos ag entes e sua capacidade de atender bem os clientes. Não é sufic iente concentrar-se apenas nas necessidades dos agentes.
Aspect
JANUARY 21, 2019
The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges.
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