BlueOcean

DECEMBER 16, 2019

Before we sign off for the holiday break, we want to give shouts to all the frontline agents and coaches holding it down for clients and customers in contact centers everywhere. A reminder that the struggle to sustain morale when it’s holiday season in the contact center is real. at Blue Ocean. Bring it.”

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Contact Center Morale Gamification Transportation 62

BlueOcean

DECEMBER 17, 2018

Four years ago, we reported that Americans would spend a forecasted $600 billion during the 2014 holiday season. Of course, greater retail sales inevitably lead to higher call volume in the contact center. Here are some key tactics for coping with holiday spikes in the contact center. Bring it.”

Contact Center 54

Contact Center Morale outsourcing Gamification 54

Aspect

JANUARY 21, 2019

So, it’s not surprising that contact center employees, like the rest of the human race, would like to be able to make their lives easier. Unfortunately, the contact center environment has a few more limitations. And happy employees are vital to an effective contact center.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Aspect

JULY 15, 2019

Portanto, não é de se surpr eender que os funcionários do contact center, assim como o rest ante da raça humana, gostariam de facilitar suas vidas. Infelizmente, o ambiente do contact center tem algumas limitações a mais. E funcionários felizes são vitais para um contact center eficaz. .

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Morale Contact Center Gamification Chatbots 64