aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. That said, 91% of those surveyed said they preferred brands that offer multiple customer service options. . Automated surveys – Send a brief survey out to customers immediately after contact for instant feedback with little effort. Time management skills.

Call Center 126

Call Center Best practices call center software CRM 126

Callminer

JANUARY 18, 2021

“A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Let your operations team handle real-time management. The team leader has to manage the overall performance of the agent.

Best practices 226

Best practices Call Center Contact Center Scripts 226

Comm100

MAY 13, 2016

60% of consumers decided against conducting a business transaction due to a poor service experience , according to a 2014 report conducted by American Express. Make them feel valued, and invite them to fill out a feedback survey that can be used to improve your business. So how do you deal with difficult customers?

Self service 42

Self service Surveys Customer Service Feedback 42

Toister Performance Solutions

JANUARY 9, 2018

Employees waste a lot of time at work. A 2014 Salary.com survey discovered that 57 percent of employees admitted to wasting at least one hour per day. These employees spend paid work time goofing off online, using social media, or shooting the breeze with colleagues. worker wasted 24 percent of their day on useless email.

Advertising 28

Advertising Personalization Contact Center Surveys 28