2014, Employee engagement and Time management

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2014

Employee engagement

Time management

Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor

Beyond Philosophy

OCTOBER 24, 2014

Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

Customer emotions

Customer emotions Employee engagement Customer centricity Customer retention

Customer Experience Professionals: Why We Do What We Do

ijgolding

NOVEMBER 17, 2016

Senior management wanted to outsource the function but when the outsourcer wouldn’t sign up to a KPI that targeted them with maintaining a 95% “satisfied or very satisfied” CSAT score (which is the figure the Helpdesk was consistently achieving at the time), management quickly changed their minds!

Customer Experience

Customer Experience Customer centricity outsourcing B2B

Customer Contact Central

Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor

Customer Experience Professionals: Why We Do What We Do

Stay Connected