Winning the CX with Apps, Integrated Data Views, Custom Agent Desktops
Avaya
APRIL 3, 2017
In fact, in 2014, over 40 % of customers were already using up to seven different service channels including live chat, email, social media, SMS and traditional phone. This journey extends across an entire organization, regardless of business line or function. If these statistics show us anything, it’s that experience is everything.
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