2014 Coaching Customer centricity Employee engagement 
Beyond Philosophy
OCTOBER 3, 2014
Downie is committed to the idea that leadership is key for having an excellent Customer Experience. He believes that his job is to direct, lead, coach, drive the breakdown truck and then coach again. Most of all, his leadership and emphasis on Customer Experience is the key to its success. Individual development.
Beyond Philosophy
OCTOBER 3, 2014
Downie is committed to the idea that leadership is key for having an excellent Customer Experience. He believes that his job is to direct, lead, coach, drive the breakdown truck and then coach again. Most of all, his leadership and emphasis on Customer Experience is the key to its success. Individual development.
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Beyond Philosophy
OCTOBER 3, 2014
Downie is committed to the idea that leadership is key for having an excellent Customer Experience. He believes that his job is to direct, lead, coach, drive the breakdown truck and then coach again. Most of all, his leadership and emphasis on Customer Experience is the key to its success. Individual development.
ijgolding
NOVEMBER 17, 2016
BM: Generally, the customer engagements I’m proudest of are those where the value of becoming more customer-centric has been amply demonstrated and I’ve “converted” sceptics within the company. What are among your most proud CX accomplishments? KS: Becoming the CX professional I am today didn’t just happen overnight.
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.
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