aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. Call centers that ensure strong customer engagement and support implement when they use the advantages of a cloud-based phone system and call center software. Here’s how the right software solutions can take your call center from good to great.

Call Center 126

Call Center Best practices call center software CRM 126

Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. One of the major challenges in this context is that managers typically estimate their agent calls throughout the month. Who is monitoring the call center QA, monitoring teams, and overall process?

Call Center 140

Call Center call center software outsourcing Coaching 140

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.” Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40