Fonolo

NOVEMBER 17, 2020

To achieve that within a remote or hybrid work environment, we’re going to see more contact centers reach for a cloud-based technology that drives camaraderie, increases visibility, allows supervisors to coach from anywhere, and enables agents to self-manage.” Find Out the Rest of the Trends: Contact Center Trends 2021.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

JANUARY 24, 2022

This percentage compares with only 67% in 2014. CRM – Use a cloud-based phone system, software solutions, and your CRM together so all call agents have access to the most current, real-time information. Productivity – Get desktop notifications, tag calls, and use click-to-dial to address calls quickly and personally. .

Call Center 126

Call Center Best practices call center software CRM 126

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. Talkdesk Product Manager Alex Willen and Slack Account Manager Jesse Elliott discussed Slack’s new functionalities as relates to phone support teams in our webinar “Using Slack to Reinvent the Call Center Experience.”

call center software 40

call center software Morale Call Center Coaching 40