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Year in Review: What Contact Centers Learned in 2018

Fonolo

According to a 2014 Gartner study, “ customer experience itself is proving to be the only truly durable competitive advantage ”. You can keep abreast of these changes by visiting our blog each week and getting the latest news and views about our industry. What’s Inside: Gamification in the Contact Center. Class dismissed.

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Torne a vida de toda a sua força de trabalho mais fácil

Aspect

Um ambiente divertido onde os funcionários podem interagir com seus colegas : adicione recursos de gamification individuais e em equipe com prêmios e “ badges “ . The post Torne a vida de toda a sua força de trabalho mais fácil appeared first on Aspect Blogs.

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Make Life Easier for Your Entire Workforce

Aspect

A fun environment where employees can interact with their peers : Add individual and team gamification with awards and badges. Aspect has been a pioneer in employee engagement, introducing the first icon and widget-based workforce optimization interface in 2014.