Year in Review: What Contact Centers Learned in 2018
Fonolo
JANUARY 15, 2019
According to a 2014 Gartner study, “ customer experience itself is proving to be the only truly durable competitive advantage ”. You can keep abreast of these changes by visiting our blog each week and getting the latest news and views about our industry. What’s Inside: Gamification in the Contact Center. Class dismissed.
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