Fonolo

JANUARY 15, 2019

This goes for contact center managers and agents as well; for them, January is certainly “reach for the stars and crush your goals” month (as is every month!). According to a 2014 Gartner study, “ customer experience itself is proving to be the only truly durable competitive advantage ”. 2018 saw breakthrough developments in AI.

Contact Center 80

Contact Center Gamification Call Center Self service 80

Aspect

JANUARY 21, 2019

So, it’s not surprising that contact center employees, like the rest of the human race, would like to be able to make their lives easier. Unfortunately, the contact center environment has a few more limitations. And happy employees are vital to an effective contact center.

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contact center workforce Morale Contact center software Contact Center 75

Aspect

JULY 15, 2019

Portanto, não é de se surpr eender que os funcionários do contact center, assim como o rest ante da raça humana, gostariam de facilitar suas vidas. Infelizmente, o ambiente do contact center tem algumas limitações a mais. E funcionários felizes são vitais para um contact center eficaz. .

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Morale Contact Center Gamification Chatbots 64