COPC

SEPTEMBER 5, 2019

“… the technology revolution (e.g., In the last few years, customer expectations in China have changed rapidly and, at the same time, customer service centres have shifted from simply being seen as cost centres to now being viewed as potential value-creation centres. Ding Yi (Allen), Director of Customer Service.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 4, 2019

“… the technology revolution (e.g., In the last few years, customer expectations in China have changed rapidly and, at the same time, customer service centres have shifted from simply being seen as cost centres to now being viewed as potential value-creation centres. Ding Yi (Allen), Director of Customer Service.

Enterprise 40

Enterprise industry standards Big data Technology 40

COPC

SEPTEMBER 3, 2019

“… the technology revolution (e.g., is a globally renowned consulting firm in the service industry, and that the influential COPC CX Standard has provided the industry with guidance and best practices in customer experience measurement and management. the cloud and AI) has made everything possible and brought the opportunity for a.

industry standards 40

industry standards Enterprise Technology Self service 40