Moving to the cloud – Call centre tech migrations
Spearline
JANUARY 6, 2022
Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9% Our tests emulate every aspect of a call flow from connectivity to audio quality and DTMF functionality.
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