Remove 2014 Remove B2C Remove outsourcing Remove Telemarketing
article thumbnail

How Much Training is Too Much in Outbound Telemarketing?

Quality Contact Solutions

You oversee a team of outbound telemarketing appointment setters in a call center. You may be contributing to the problem by over-training your outbound telemarketing appointment setters. How do you know when you are over-training your outbound telemarketing appointment setters? By Ryan Apodac, Operations Manager/Trainer.