2014 Accountability Call center experience Time management 
aircall
JANUARY 24, 2022
This percentage compares with only 67% in 2014. Account updates. Time management skills. Willingness to escalate difficult calls. It’s always nice to hire call center agents that have call center experience, but it’s sometimes better to train the right people. Cancellations.
Callminer
JANUARY 18, 2021
.” – Nicolina Savelli, 7 Tips for Success from Experienced Call Center Professionals , Fonolo; Twitter: @fonolo. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script.
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