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2013

Customer Service

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5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. It could also cause many existing customers to call and check their coverage level to make sure they’re adequately prepared.

Analytics

Analytics Self service Inbound sales Customer effort

Click-To-Call: How It Impacts the Customer Experience

aircall

SEPTEMBER 12, 2016

In the year 2013, Google commissioned Ipsos to carry out a study on their click-to-call buttons. From the above data, you can see how important click- to- call is to the customers. It means that not having the click-to-call component available is significantly harming your business’s sales. Increased Sales and Brand Loyalty.

Customer Experience

Customer Experience Inbound sales voip Sales

Customer Contact Central

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Click-To-Call: How It Impacts the Customer Experience

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