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2013

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5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

NOVEMBER 1, 2018

A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. Customer care leaders have been setting goals around reducing customer effort since The Effortless Experience was published in 2013.

Analytics

Analytics Self service Inbound sales Customer effort

Click-To-Call: How It Impacts the Customer Experience

aircall

SEPTEMBER 12, 2016

In the year 2013, Google commissioned Ipsos to carry out a study on their click-to-call buttons. It means that not having the click-to-call component available is significantly harming your business’s sales. Increased Sales and Brand Loyalty. The click- to- call is important in improving your sales and eCommerce in general.

Customer Experience

Customer Experience Inbound sales voip Sales

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Click-To-Call: How It Impacts the Customer Experience

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