Remove 2013 Remove CRM Remove Customer Care Remove Technical Support
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Show podcast and a regular contributor to Forbes. Evan Shumeyko.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016. Of course, it took about 20 years for CRM to become an overnight success. The contact centre will support this by providing hints, tips, education and technical support. This is the future of customer service.