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The Vcare Top 50 Customer Care Influencers

Vcaretec

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

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70 Customer Care RFP Questions (An Updated List + RFP Template)

BlueOcean

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Reporting Your customer care program may accumulate more data than any other part of your organization. Hourly staff?

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2018: New Ways Cloud Will Enhance Customer Care

NICE inContact

Cloud contact center deployments that began in customer care may have been extended to other business areas. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. Digital Transformation. Plan to join us!

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BigChange Job Management System Crucial for Engineering Company’s Growth

CSM Magazine

The cloud-based system is used by across the company to provide end-to-end automated workflows from initial enquiry through to job completion reporting, invoicing, and customer care follow ups. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

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Contact Center Trends 2021: The CX Watershed

Fonolo

According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. How Well Can You Measure the ROI of Your Customer Service Initiative? The Surge of Mobile Customer Care. Here are some stats to think about when considering mobile customer care.

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JWH Tanks Boosts Growth by 35% with BigChange Digital Transformation

CSM Magazine

“It gives me the tools and information I need, when I need them, it provides the mechanism to share time or business critical data and it provides the intelligence we need to be accountable to ourselves, our customers and external organisations. ” About BigChange.

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We’re Heading to Nashville for Customer Contact Week 2020

Serenova

Meet Our Customer, Gravie, at CCW Nashville’s Meet the Customer Showcase. Serenova customer, Gravie , will join us Friday morning during the Meet the Customer showcase. Gravie was founded in 2013 in the throes of the initial confusion generated by passage of the Affordable Care Act. Win a Yeti.