2013 contact center solutions Interactive Voice Response Self service 
Noble Systems
APRIL 8, 2020
Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. IVR and Self-service Options.
Fenero
FEBRUARY 22, 2019
It was only four years ago when a young and disruptive contact center startup was launched using the exact business model (isn’t it ironic?). Create contact flows – this is by far the best part of Amazon Connect. It’s an easy-to-use IVR designer that allows you to create flows for your queues, whispers, hold music or agents.
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