2013 Contact center software contact center solutions Interactive Voice Response 
Noble Systems
APRIL 8, 2020
CCaaS offers a cloud-based customer contact solution that allows companies to utilize contact center software from a provider, without installing hardware on-premise. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. What is CCaaS?
Fenero
FEBRUARY 22, 2019
It was only four years ago when a young and disruptive contact center startup was launched using the exact business model (isn’t it ironic?). and Interactive Intelligence’s Window 95 user experience (prior to PureCloud) are just not the way forward. Create contact flows – this is by far the best part of Amazon Connect.
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