aircall

JUNE 30, 2021

In 2013, an inventor named Jamie Siminoff appeared on the hit TV show, Shark Tank , hoping to land an investor for his company. Shopify, for example, recommends that businesses look at an entire year to gain a better insight into their customer retention rate. Respond to Customer Feedback. Number of unique customers .

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. One example is the click-to-call feature or the automatic call-back feature.

Customer Support 81

Customer Support First call resolution Brand ambassadors voip 81

aircall

NOVEMBER 3, 2016

Lacking a prominently displayed phone number on your website makes an unfavorable impression: in 2013, 47% of people reported feeling “frustrated or annoyed” and “more likely to explore other brands” when unable to contact a business directly. One example is the click-to-call feature or the automatic call-back feature.

Customer Support 59

Customer Support First call resolution Brand ambassadors voip 59