Do You Use the Right Measures for Your CX?
Beyond Philosophy
AUGUST 15, 2019
Peppers says there are two different types of data that feed your metrics: Voice of Customer (VOC) Data: Peppers calls these metrics interactive data, meaning your customer interacts with you through a poll. Some examples are Net Promoter Score ® (NPS) or Customer Satisfaction surveys.
312 
Let's personalize your content