NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. The moral of the story is don’t let your contact center become an email hater. Learn more about customers’ expectations, download the CX Transformation Benchmark.
Nicereply
DECEMBER 22, 2020
US consumers spent three trillion US dollars in the retail industry over the 2013 holiday season, and online retail sales are predicted to rise 21% higher in 2018 compared to 2017. Benchmark metrics. Customers also might take their frustration out on your staff, which lowers team morale. More pressure to perform.
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NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. The moral of the story is don’t let your contact center become an email hater. Learn more about customers’ expectations, download the CX Transformation Benchmark.
Netomi
JANUARY 5, 2022
In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.
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