NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. The moral of the story is don’t let your contact center become an email hater. Learn more about customers’ expectations, download the CX Transformation Benchmark.

contact center solutions 54

contact center solutions Contact Center Morale Benchmark 54

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. The moral of the story is don’t let your contact center become an email hater. Learn more about customers’ expectations, download the CX Transformation Benchmark.

contact center solutions 15

contact center solutions Contact Center Morale Benchmark 15

Netomi

JANUARY 5, 2022

Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98