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Remove 2013 Remove APIs Remove Call flow Related Topics
Abandon rate Business Process Outsourcing Technical Support Big data CRM Interactive Voice Response outsourcing Customer centricity Customer Service Customer Support More Related Topics >
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Call Centers Go Mobile to Satisfy Higher Customer Service Expectations

CSM Magazine

JULY 28, 2015

Designing mobile hooks, leveraging new APIs to enhance the existing call flow and creating omni-channel content delivery is outside the scope of most call center operations. However as we move into 2016, the consumer is demanding smarter services from legacy call center IVR and live operators.

Call Center 45
Call Center Customer Service Call flow Abandon rate 45
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Step up Customer Assistance with Live Video Support

TechSee

JANUARY 24, 2019

Amazon Mayday : First launched in 2013 in connection with the Kindle Fire, Amazon Mayday was an in-app video support that connected an Amazon agent with the Kindle customer with the tap of a button. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow.

Call flow 141
Call flow Technical Support Sales APIs 141
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