Real Blue Sky

SEPTEMBER 7, 2022

Gen Z’ers are defined as those born in from 1997 to 2012. Gen Z is also uniquely savvy at personal branding and doesn’t hesitate to research their potential purchases. At the same time, Gen Z wants brands that don’t take themselves too seriously; Gen Z appreciates voice, personality, and humor from brands expressing important ideas.

Chatbots 52

Chatbots Technology Marketing Personalization 52

Fonolo

NOVEMBER 17, 2020

Nobody escaped the long lines and endless waiting times. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ShepHyken

MARCH 31, 2018

When customers leave a scathing review on Facebook or send a nasty tweet, it is often because the first effort, whether on the phone, through social media, or even in person, was not handled to the customer’s satisfaction. The world can see how you respond in real time. Regardless of social media channel, reaction time is paramount.

Marketing 218

Marketing Customer Service Airlines Self service 218

Comm100

FEBRUARY 24, 2022

Today’s higher education students are primarily Gen Z (born 1997-2012), and it is this generation that has embraced technology more than any other. Given that Gen Z spend as much as 74% of their free time online , higher education live chat is a no-brainer. Personalization . Convenience . Integrated knowledge base.

Education 74

Education Chatbots Wait times Surveys 74

ProProfs Blog

JUNE 14, 2019

How Personal Touch Empowers Businesses. For more complicated interactions, such as payment disputes, 40% of customers prefer talking to a real person over the phone. How Personal Touch Empowers Businesses. 33% of customers who abandoned a business relationship last year did so because personalization was lacking.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

Comm100

FEBRUARY 24, 2022

Today’s higher education students are primarily Gen Z (born 1997-2012), and it is this generation that has embraced technology more than any other. Given that Gen Z spend as much as 74% of their free time online , higher education live chat is a no-brainer. Personalization . Convenience . Integrated knowledge base.

Education 14

Education Chatbots Wait times Surveys 14