Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development
TechSee
MARCH 7, 2019
The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. For example, VEAs might combine visual customer assistance with agent decision support tools, motivation and career guidance. A win-win with wider capabilities.
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