Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. In fact this number increased from 67% in 2012 to 84% in 2015. This is the future of customer service. But it is the harnessing of social platform messaging apps that will turn social customer care on its head in 2017.
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