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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

Related Article: Ensuring Your Agents Are Fully Operational Working from Home. Members of Generation Z, people born between 1995 and 2012, are entering the workforce and bringing their own ideas about how the workplace should function. Gen Z Has Arrived. CRM applications have traditionally been thought of as customer databases.

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Evan Kirstel , Social media innovator and B2B marketer. In fact this number increased from 67% in 2012 to 84% in 2015. For now, the consumer market is all about driving sales, either online or in-store. @Al Hopper , cofounder of DoLabSATX. Shep Hyken , Customer Service and Experience expert – hyken.com. Kate Legett.