Remove 2012 Remove Abandon rate Remove call center solutions Remove Technology
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How Two Healthcare Leaders Improved Both Quality of Care and Bottom Line Growth with Patient Transfer Services

Revation Systems

Instead, outdated technology and inefficient transfer protocols cost them millions of dollars each year in lost opportunity. 1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). This resulted in long call center wait times and higher abandonment rates.