CX Global Media

JULY 12, 2019

About Michael Replogle : International Executive Vice President who has successfully driven call center performance and productivity for more than 32 years in such companies as JP Morgan Chase, USAA, Regus, Direct Energy, and 1800Flowers.com. EXPERT SESSION – How Coca-Cola® Adds Life to Contact Center Employee Engagement.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Balto

FEBRUARY 6, 2023

Figure 6: Promotion-Seeking by Rate of Internal Promotions We also asked respondents if they took on job duties in addition to making and receiving phone calls. Figure 12: Satisfaction Metrics by Mentor Another facet of mentorship that we looked at was coaching type and frequency. 5 job satisfaction rating on average).

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Netomi

JANUARY 5, 2022

Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Kate Nasser.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98