Talkdesk

JULY 20, 2016

Customer service has become the key differentiator between modern businesses. In today’s consumer landscape, companies can’t afford to provide anything less than stellar customer experiences. In the race to the top, many companies make mistakes in their provision of customer service.

Customer Service 40

Customer Service Customer centricity call center software Coaching 40

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. Telecom services serve as the lifeline, ensuring seamless communication channels between agents and customers.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Callminer

SEPTEMBER 5, 2017

Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Meet Our Panel of Call Center Leaders and QA Pros: Art Coombs. Lindsey Havens. Nabahat Shanza. Art Coombs. ArthurFCoombs. Lindsey Havens.

Call Center 140

Call Center call center software outsourcing Coaching 140

Talkdesk

JULY 24, 2017

The idea was to create a cloud-based software that would allow companies to provide better customer service to their callers. In 2011 our focus was on the SMB space. What happened was, some of our earliest customers were hypergrowth companies and they kept adding more and more agents. Wow, that is a great story.

Call Center 57

Call Center call center software Enterprise Marketing 57

JustCall

AUGUST 16, 2022

Mesa, Arizona, was rated #7 on Forbes’ ranking of “America’s Least dangerous Cities” in 2011 and was also named to the “25 Best Places to Retirement in 2015” by the same magazine. The VoIP phone system centralizes all your customer interactions, and enables global access.

voip 10

voip CRM call center software Accountability 10