Talkdesk

JULY 20, 2016

In the race to the top, many companies make mistakes in their provision of customer service. Customer service representatives serve as the face of your brand. Solution: Implement a comprehensive customer service training program that is mandatory for new recruits and must be revisited by veterans periodically.

Customer Service 40

Customer Service Customer centricity call center software Coaching 40

Talkdesk

JULY 24, 2017

In 2011 our focus was on the SMB space. What happened was, some of our earliest customers were hypergrowth companies and they kept adding more and more agents. Talkdesk helps companies reduce costs and meet rising customer expectations in the real-time economy. I’ve been living in America ever since. Wow, that is a great story.

Call Center 57

Call Center call center software Enterprise Marketing 57

NobelBiz

JUNE 26, 2023

Telecom services serve as the lifeline, ensuring seamless communication channels between agents and customers. Robust hardware computer systems provide the necessary infrastructure for efficient operations, while call center software empowers agents with powerful tools to handle customer interactions effectively.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52