Remove 2011 Remove APIs Remove Big data Remove Call Center
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Use streaming ingestion with Amazon SageMaker Feature Store and Amazon MSK to make ML-backed decisions in near-real time

AWS Machine Learning

A routing model in a call center app can pick the best available agent for an incoming call, but it’s only effective if it knows the customer’s latest web session clicks. This example notebook demonstrates the pattern of using Feature Store as a central repository from which data scientists can extract training datasets.