Remove 2011 Remove APIs Remove Banking Remove CRM
article thumbnail

What is a citizen developer – and how can they liberate your contact center?

Babelforce

‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Instead of screws and bits of wood, the citizen developer has pre-built modules of software functionality (like API connectors, speech synthesis engines, automations that update databases, and more). In this article: What is a citizen developer?

article thumbnail

Contact Center Technologies 2017: find out what 23 experts say

RichCall

The promise of Omni-channel today is similar to that of Customer Relationship Management (CRM) platforms a quarter of a century ago; by centralizing knowledge and customer information, it enables agents in our Contact Center to deliver more satisfying customer experiences, resolve issues more quickly and efficiently and generate more revenue.