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BPO Giant Webhelp Relies on NICE inContact for Omnichannel Capabilities

NICE inContact

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions. Hi there, Rod.